How Comprehensive Counseling Connections will serve clients during the COVID19 global health crisis
Comprehensive Counseling Connections extends to all of you our commitment to provide support during the current global health crisis. Moreover, we hope that you and your family remain safe, as we join in hearts and spirits during these difficult times. In an effort to reduce the potential for asymptomatic exposure and transmission, we have decided to reduce the danger to our clients, our community, and our staff by moving patients to telehealth.
Governor Sununu’s Stay-at- Home Order, took effect over the weekend and will be in place until May 4th. The decisiveness and swiftness with which he took action, suggests that our movement to telehealth is warranted and a safe and appropriate modality for continuation of care. Therefore, beginning Monday, March 30th, all existing patients, and any new patients seeking services, will be able to access support from our practitioners from the safety of their homes, using our HIPAA compliant software, which is an ideal modality when face-to-face sessions are not possible.
The telehealth software may be used on a variety of platforms (e.g., such as smart phones and computers). In addition, the regulations around telehealth utilization has relaxed to ensure continued access when traditional modalities are unavailable. Therefore, if you do not have access to a device that will permit video conferencing, telephone support is an option for you. Our office manager, Danielle Fournier (603-856-8163), will be happy assist you in setting up access. While we agree that face-to-face sessions are preferred to video conference or phone calls, please know that these measures have been put into place in an effort to join the fight against the spread of this virus and to reduce risk of transmission.
*Our practitioners will provide services on a regular basis with scheduled appointments; however, if you experience an emergency outside of your regularly scheduled appointment, and you need support, please call our main number, and we will try to respond promptly. The virus and the challenges that face our hospitals and emergency rooms, make the normal protocol difficult to follow. If you cannot wait for a call back from our office, and you need help, please call the psychiatric services at Riverbend Hospital (844-743-5748). Please see the link below.
If you cannot get through, call 911 or the local police department and tell them of your emergency and ask for instructions. Also, during this time of isolation, reach out to group, support phone lines, friends, family, and utilize all the tools and strategies you know to work through. Please know that your health and well-being matter. CCC is here to support you and your family through these challenging times. We are all in this together, and it is through community support that we will continue to move forward and to recover.
We hope that you and your family stay well.